Returns & Billing

Cancellation & Refund Policy

Last updated: March 2026. Fair, transparent policies for XintoX subscriptions provided by Aanwik Solutions.

1. Business Overview

This Cancellation and Refund Policy applies to all digital software subscriptions and API service plans purchased on xintox.com, operated by Aanwik Solutions ("we", "us", or "our"). Our payment gateway partner is Razorpay.

2. Subscription Cancellation

You may cancel your XintoX subscription at any time with zero penalty:

Self-Service Cancellation: Log into your Client Portal at xintox.com/client/billing and click "Cancel Subscription".
Assisted Cancellation: Send an email to support@aanwik.com requesting cancellation.
Access After Cancellation: Once cancelled, you will retain complete access to all paid features until the end of your current prepaid monthly billing cycle. You will not be billed again.

3. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new first-time subscribers on the Pro Developer (₹299/mo) and Team Cloud (₹499/seat/mo) plans. If XintoX does not dramatically reduce your token consumption or improve your developer workflow, email us at support@aanwik.com within 7 days of your initial purchase, and we will issue a full 100% refund.

4. Refund Processing Time & Method

When a refund is approved by Aanwik Solutions:

Refunds are initiated directly through Razorpay back to the customer's original source payment method (credit card, debit card, UPI ID, or net banking account).
Refunds typically take 5 to 7 business days to reflect in your bank account, depending on your bank's settlement timelines.
You will receive an automated refund confirmation email with the Razorpay Refund Reference ID.

5. Non-Refundable Items & Fair Use

Refund requests submitted beyond the 7-day initial window for recurring monthly renewals are generally non-refundable, but may be reviewed on a case-by-case basis in cases of technical service outage. Accounts terminated due to violation of our Terms of Service (e.g. reverse-engineering, scraping, or fraudulent activity) are not eligible for a refund.

6. Contact for Billing & Refunds

To request a refund or raise a billing inquiry, contact our team:

Aanwik Solutions
Email: support@aanwik.com / contact@aanwik.com
Platform: https://xintox.com
Operating Address: Gujarat, India